Placing An Order
Placement of an order constitutes entering into the terms and conditions set out in this section. Bockers & Pony will confirm your order by email. You will receive confirmation that your order has been processed and an electronic invoice. Bockers & Pony's agreement with you comes into existence once Bockers & Pony has confirmed your order and your payment has been processed. Orders will not be dispatched until payment in full has been received.
Redelivery Of a Gift
Please note that if our couriers need to redeliver the hamper due to recipient not being home on the delivery day or the incorrect delivery address and we are not able to leave at the door, a re-delivery fee will be charged. This cost is subject to the delivery area. Our customer service team will contact you if this is the case.
Cancellation Of Orders
If you wish to cancel your order, please contact Bockers & Pony immediately on 1300 132 663. Once payment for an order has been accepted, cancellation is at the discretion of Bockers & Pony.
It is the responsibility of the customer to inform Bockers & Pony if a gift has not been delivered. Upon notification, we will investigate and ensure that the gift is delivered and received.
Refunds will not be given for late delivery outside our stipulated delivery guarantees detailed in our Gift Delivery section. We will not be held liable for late delivery outside of our stated delivery commitment.
In the unfortunate event that a gift has been damaged through the delivery process, we will routinely replace the gift with a no-fuss attitude. Please call Bockers & Pony on 1300 132 663 or email us at [email protected] to organise for the replacement gift or damaged items to be re-sent.
In the event that you would not like a replacement gift or damaged items re-sent, we will refund the credit card used for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with Bockers & Pony are processed with excellent customer service and satisfaction.
Bockers & Pony reserve the right to substitute a product temporarily not available for a product of equal or greater, quality and cost. This includes packaging and ribbon.
Sale of Liquor
NSW Liquor Act 2007: It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. We support the responsible service of alcohol. Packaged Liquor Licence No: LIQP770017305
All transactions are processed in Australian Dollars (AUD) and include GST (Goods and Services Tax).
Gift Voucher Terms and Conditions
Instructions on how to enter, prize details and other information contained within the promotional advertisements form part of these terms and conditions. By participating in this promotion, entrants agree to be bound by these terms and conditions. Entry is open to all residents of Australia aged 18 and over. Photo identification will be required to redeem the prize. Bockers & Pony and the promoter and their subsidiaries and immediate families, agents, sponsors or any persons connected with devising or promotion of this competition are ineligible to enter; this includes the participating store owner and their staff.
HOW TO ENTER VOTE TO WIN OUR TIS THE SEASON CHRISTMAS HAMPER
1.1 The competition commences on Thursday 25th November at 12:00PM AEST and closes Thursday 9th December 2021 at 11:59PM AEST (“the Competition Period”).
1.2 In order to enter, the entrants must
· Like the competition’s Instagram or Facebook post
· Follow @bockersandpony on Instagram and like the Bockers & Pony page on Facebook
· Vote for the entrant’s favourite hamper by typing 1, 2 or 3 in the comments below the competition’s Instagram or Facebook post.
1.3 Entrants may enter multiple times
2.1 One winner will be chosen at random
2.2 The Prize is 1 x Tis The Season Hamper. Total prize value up to $259 AUD.
2.3 Prize cannot be exchanged or refunded in any way by the winner.
2.4 Prize is valid for redemption until Friday 24th December 2021.
3.1 Any prizes that remain unclaimed for 2 weeks after the end of the promotion period will be awarded to another entrant at random. The pool will be made up of the remaining entrants from the initial competition.
If required, this will occur on 24/12/2021.
3.2 Each entrant who has entered the competition over the Competition Period and completed all steps in accordance with Clause 3 will be entered into the prize pool.
3.3 The winner will be selected by the Promoters at random on the Friday 10th December 2021 at Fresh Venture Group PTY LTD
[3/29 Birnie Ave, Lidcombe NSW 2141]
3.4 The winner will be announced on Bockers & Pony’s social media platforms from Friday 10th December 2021.
3.5 The Promoter’s decision is final.
4.1 In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the competition on the dates and in the manner described in these terms and conditions, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoters may in their absolute discretion cancel the competition or other as subject to any State Legislation.
4.2 The Promoters and their associated agencies and companies will take no responsibility for prizes damaged or lost in transit, or late, lost or misdirected mail.
4.3 The Promoters and their associated agencies and companies will not be liable for any misadventure, accident, injury, loss (including but not limited to consequential loss) or claim that may occur:
4.4.1 during the draw;
4.4.2 Whilst undertaking any travel won connected with their entry into the draw; or
4.4.3 in the participation in any prize
4.4.4 as a consequence of late, lost or misdirected mail;
4.4.5 due to the broadcast of any program relating to the competition or the publication of any material, including any statements made by any compere, staff member, journalist, other entrants or any other person;
4.4.6 due to circumstances outside the Promoter’s reasonable control.
4.5 The Promoters and its affiliates assume no responsibility for any error, omission, interruption, deletion, defect, theft or destruction or unauthorised access to, or alteration of, entries, and reserve the right to take any action that may be available.
4.6 If, for any reason, this competition is not capable of being conducted as planned, including, but not limited, due to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoters which corrupt or affect the administration security, fairness, integrity or proper conduct of this competition, the Promoters reserve the right, at their discretion, to disqualify any individual who tampers with the entry process or any other dishonest act, may take any action that may be available, and to cancel, terminate, modify or suspend the competition, subject to State legislation.
7.1 Participating and entering this contest is considered a complete release of Instagram by each entrant or participant.
7.2 It is also acknowledged that the promotion is in no way sponsored, endorsed, administered by or associated with Instagram