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Bockers & Pony Delivery Information

FREE DELIVERY AUSTRALIA WIDE

Bockers & Pony are proud to deliver hampers Australia wide with a courier, providing excellent track and trace ability, amazing customer service and an efficient delivery record.

We provide standard delivery for FREE Australia-wide. So, whether you are sending to Melbourne, Sydney, Perth or anywhere in between, our gift hampers are delivered FREE, when you pick standard delivery. You pick your preferred available date and we will deliver your gift FREE of charge.

The cost for a hamper delivered next available day Australia-wide is $16.95 plus GST. Additional charges apply for multiple deliveries to the same address.

If your order is placed before midnight (11.59pm), most hampers will be delivered on the next available business day. It will take extra 1-2 days to regional or rural locations such as Darwin, Albany and Broome, for example.

If you are organising the hamper to be delivered to a residential address, please provide the recipient's telephone number when ordering online. We give our courier the authority to leave parcels if the recipient is not at home. This only happens when the courier deems this to be safe.

All of our hampers are delivered with a reliable and efficient courier service.

All hamper deliveries are made from Monday to Friday between 9AM and 5PM. We are unable to deliver on Weekends or Public Holidays.

MELBOURNE SAME DAY DELIVERY

For Melbourne same-day delivery, the cost is $25.95 including GST. Additional charges apply for multiple deliveries to the same address. If your order is placed before 1.30pm, your hamper will be delivered the same afternoon to Melbourne Metropolitan Suburbs. These suburbs are within a 20km radius of the Melbourne CBD. This is provided that all information is correct and the recipient is available to receive the delivery. This promise applies to single hamper deliveries and does not include large corporate orders.

For orders placed after 1.30pm or outside the 20km CBD radius, your hamper will be delivered the next business day. This includes deliveries to rural Victoria.

SYDNEY SAME DAY DELIVERY

For Sydney same-day delivery, the cost is $25.95 including GST. Additional charges apply for multiple deliveries to the same address. If your order is placed before 1.30pm, your hamper will be delivered the same afternoon to Sydney Metropolitan Suburbs. This is provided that all information is correct and the recipient is available to receive the delivery. This promise applies to single hamper deliveries and does not include large corporate orders.

For orders placed after 1.30pm or outside the metro area, your hamper will be delivered the next business day. This includes deliveries to rural NSW.

PO BOX DELIVERY

For Deliveries to PO Box addresses, parcel lockers and RMBs (registered mail bags) the cost is $25.95 including GST. If a PO Box delivery address is provided, the subsequent delivery times may be longer than stated above. If a delivery to a PO Box is chosen, the courier will leave a calling card for the recipient to collect their hamper from their local post office.

MULTIPLE DELIVERIES

Different rates apply for multiple deliveries to the same address. These will be reflected in payment information in the checkout.

If you are placing a large corporate order with multiple hampers, we are happy to discuss delivery timeframes with you or you can call us on 1300 132 663.

HOSPITAL DELIVERIES

We are happy to deliver to hospital inpatients. Please keep in mind that patients are often discharged quickly and we may require a home address if the patient is leaving the hospital before your gift arrives. We may also require an alternative surname for maternity ward inpatients as they may be checked in under their maiden name.

CHRISTMAS DELIVERIES

During the last 2 weeks of December, our couriers experience an unprecedented volume of hamper deliveries. Please allow an extra day for delivery. We will endeavour to have your hampers delivered as close to your preferred delivery date as possible.

Please keep this in mind and order early to avoid any disappointment! If you are concerned about a delivery, please feel free to email [email protected] or call us on 1300 132 663 to ascertain the status of your order during this festive season.

REDELIVERY OF A GIFT

Please note that if our couriers need to redeliver the hamper due to recipient not being home on the delivery day or the incorrect delivery address and we are not able to leave at the door, a re-delivery fee will be charged. This cost is subject to delivery area. Our customer service team will contact you if this is the case.

OUR DELIVERY PROMISE TO YOU

We pride ourselves on our ability to deliver hampers quickly and efficiently. We always endeavour to deliver your hampers as close to your preferred delivery as possible. If your order is not delivered on your preferred delivery date, we are unable to cancel your order or credit your transaction.

If you have any further questions, queries or concerns, please feel free to call us on 1300 132 663 or email us at [email protected]. We will respond as quickly as possible.